WHO ARE WE?

We are Club Uprise, the trading name of PHONO SOUNDS LTD (“we”, “us” or “our”). We are a company registered in England and Wales under company number 11552970 and have our registered office at 124 City Road, London, England, EC1V 2NX.

WHAT DOES THIS POLICY COVER?

Club Uprise takes your personal data seriously. This Privacy Policy applies to information Club Uprise collects about individuals who interact with our organisation. It explains what personal data we collect and how we use it, to ensure you remain informed and in control of your information.

This Privacy Policy covers both our online and offline data collection activities, including personal data that we collect through our various channels such as websites, apps, third party networks and events.

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?

We may collect the following types of personal data about you:

• Contact Data – name, phone number, email, date of birth/age, billing address, ID documents.
• Transaction Data – purchase information.
• Profile Data – booking/purchase history, preferences, interactions, feedback.
• Enquiry Data – details of enquiries and bookings.
• Attendee Data – contact details, accessibility info, incident logs.
• Financial Data – payment information.
• CCTV Data – security footage at events.
• Technical Data – IP address, device/browser info.
• Usage Data – interactions with our websites and marketing.
• Email Marketing Data – preferences and interaction data.
• Event Content – images captured at events.
• Supplier and Partner Data – relevant supplier/partner details.

We also collect and use aggregated data (statistical or demographic data) which is not considered personal data in law.

WHERE DOES THIS PERSONAL DATA COME FROM?

We collect personal data from:

• Direct interactions with you (e.g., website forms, emails, phone calls, event attendance).
• Third parties (e.g., event organisers, agents, ticketing partners).
• Automated interactions (e.g., website usage tracking).
• Publicly available sources (e.g., social media profiles).

HOW WE PROCESS YOUR PERSONAL DATA

We process your personal data based on:

• Performance of a contract – e.g., processing bookings and enquiries.
• Legitimate interests – e.g., ensuring safety, improving our services.
• Legal or regulatory obligations – e.g., investigating incidents.
• Consent – e.g., email marketing (you may withdraw consent at any time).

HOW AND WHY WE USE YOUR PERSONAL DATA

Examples of our use include:

• Responding to enquiries and processing orders.
• Managing events and ensuring safety.
• Improving our website, services and marketing.
• Administering promotions and surveys.
• Direct marketing (with your consent or legitimate interests).
• Advertising and analytics (see our Cookie Statement for more details).

CCTV

CCTV and body camera footage may be kept for up to 30 days (or longer if required for investigations).

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your data only as long as necessary for our purposes and to meet legal or regulatory obligations.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may share your data with:

• Service providers acting on our behalf (e.g., ticketing platforms, IT suppliers, payment processors).
• Suppliers involved in event delivery.
• Event promoters and organisers.
• Third parties for legal, security or regulatory purposes.
• New owners in the case of a business transfer.

YOUR RIGHTS

You have the right to:

• Access your personal data (“subject access request”).
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict or object to processing in certain circumstances.
• Data portability – request transfer of data to another organisation.
• Withdraw consent at any time for marketing.
• Lodge a complaint with the ICO.

To exercise these rights, contact us at GDPR@clubuprise.com.

COOKIES

We use cookies to enhance your experience. See our Cookie Statement for details.

TRANSFERS OUTSIDE THE UK

We may transfer your data outside the UK. We ensure appropriate safeguards are in place (e.g., adequacy decisions, specific contracts or the UK extension to the EU-U.S. Data Privacy Framework).

CHANGES TO THIS POLICY

We may update this policy at any time. Please check this page for updates.

CONTACT US

If you have questions about this policy or how we handle your data, please contact us at info@clubuprise.com.

COMPLAINTS

If you’re not satisfied with how we handle your data, you can contact the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

This Privacy Policy was last updated on 7 June 2025.